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FAQ
::: general info
frequently
asked questions
How
do I order?
Browse all the products we have on this site by clicking on the different categories at the top of the page. Within those categories you will see items and pictures of the products we sell. If there is a product you are interested in ordering or knowing more about, click on it's picture or sometimes the underlined description, which will take you to the item description, and a larger picture of the item. Where available, on the right side of the picture you will often see a pull down menu of color, size, or quantity options. You will also see the "add to basket" button on the bottom left side of the larger picture. At any time you can choose to view and edit the contents of your shopping basket by clicking on "basket contents" at the top of the page in any product description. Once you have completed your order, you can choose the "check out" option at the top right of any item description, which will take you through the checkout and payment process.
Browse all the products we have on this site by clicking on the different categories at the top of the page. Within those categories you will see items and pictures of the products we sell. If there is a product you are interested in ordering or knowing more about, click on it's picture or sometimes the underlined description, which will take you to the item description, and a larger picture of the item. Where available, on the right side of the picture you will often see a pull down menu of color, size, or quantity options. You will also see the "add to basket" button on the bottom left side of the larger picture. At any time you can choose to view and edit the contents of your shopping basket by clicking on "basket contents" at the top of the page in any product description. Once you have completed your order, you can choose the "check out" option at the top right of any item description, which will take you through the checkout and payment process.
Can
I pay by check or money order?
In the checkout process you are able to select "check payment"
for your order, pick this option also when paying by money order. Once
you have completed your order, please mail the check or money order
made payable to Ornamentea and send to the following address:
Ornamentea
Attn: Weborders
509 North West Street
Raleigh, NC 27603
If sending a check or money order from outside the United States please be sure to mark dollar amounts as USD.
How
is my order shipped?
We ship all domestic U.S. packages via USPS Priority Mail with a delivery confirmation. Depending on where you live, your package will arrive 1 to 3 days after we ship it.
Your shipping charge is based on the weight of your order. Orders up to one pound will be $5.60, your shipping cost will be calculated during the checkout process. U.S. orders over $50 will be shipped free.
If you are interested in expedited shipping please email us at weborders@ornamentea.com or call us at 919-834-6260 to discuss it in advance.
We ship all domestic U.S. packages via USPS Priority Mail with a delivery confirmation. Depending on where you live, your package will arrive 1 to 3 days after we ship it.
Your shipping charge is based on the weight of your order. Orders up to one pound will be $5.60, your shipping cost will be calculated during the checkout process. U.S. orders over $50 will be shipped free.
If you are interested in expedited shipping please email us at weborders@ornamentea.com or call us at 919-834-6260 to discuss it in advance.
Do
you ship internationally?
Yes. We use USPS First Class Mail International for orders up to 4 pounds. Packages weighing more than 4 pounds are sent via USPS Airmail Parcel Post. Your shipping charge is based on the weight of your order. Canadian orders up to one pound cost $5.60, all other international orders up to one pound will be $12.00, your exact shipping cost will be calculated during the checkout process. If there is a large discrepancy in shipping costs charged and what it actually costs to ship we will contact you by email or phone regarding the issue.
Please keep customs in mind:
For time concerns- We process and ship packages within the average of 1 to 5 days after receiving the order. Once we ship the package, time delays due to customs are out of our hands. If you are ordering internationally and time is a concern, email us at weborders@ornamentea.com to discuss expedited shipping in advance.
For import tax concerns- To comply with international shipping laws, we ship our packages marked with the customs CN 22 form that declares the contents as merchandise with its appropriate value. Any import taxes that customs may charge you are out of our hands and are part of importing goods from another country.
Yes. We use USPS First Class Mail International for orders up to 4 pounds. Packages weighing more than 4 pounds are sent via USPS Airmail Parcel Post. Your shipping charge is based on the weight of your order. Canadian orders up to one pound cost $5.60, all other international orders up to one pound will be $12.00, your exact shipping cost will be calculated during the checkout process. If there is a large discrepancy in shipping costs charged and what it actually costs to ship we will contact you by email or phone regarding the issue.
Please keep customs in mind:
For time concerns- We process and ship packages within the average of 1 to 5 days after receiving the order. Once we ship the package, time delays due to customs are out of our hands. If you are ordering internationally and time is a concern, email us at weborders@ornamentea.com to discuss expedited shipping in advance.
For import tax concerns- To comply with international shipping laws, we ship our packages marked with the customs CN 22 form that declares the contents as merchandise with its appropriate value. Any import taxes that customs may charge you are out of our hands and are part of importing goods from another country.
Do
you accept returns?
We want you to be happy with your order. We will accept returns within 10 business days of unused merchandise in resellable condition. Email us at weborders@ornamentea.com for return authorization, address, and packing information.
We reserve the right to refuse returns after inspecting the merchandise, or if no proper returning authorization was made. If your return is accepted, we will process your refund. A restocking fee of 15% will be applied, and shipping charges are non refundable. For credit card purchases we will credit your charge card for the amount minus shipping charges and the restocking fee. If you paid with a check or money order we will issue a refund check within 30 days for the amount minus shipping charges and restocking fee.
We want you to be happy with your order. We will accept returns within 10 business days of unused merchandise in resellable condition. Email us at weborders@ornamentea.com for return authorization, address, and packing information.
We reserve the right to refuse returns after inspecting the merchandise, or if no proper returning authorization was made. If your return is accepted, we will process your refund. A restocking fee of 15% will be applied, and shipping charges are non refundable. For credit card purchases we will credit your charge card for the amount minus shipping charges and the restocking fee. If you paid with a check or money order we will issue a refund check within 30 days for the amount minus shipping charges and restocking fee.
Do
you offer wholesale or quantity discounts?
Please contact weborders@ornamentea.com for information on this subject.
Please contact weborders@ornamentea.com for information on this subject.
interesting
general information
Our
Plating
All plated items are solid brass based unless otherwise noted.
Our plating thickness is as follows:
- Gold plate- 24 k gold plate 3-5 mils*
- Silver plate- sterling silver plating (.999 fine silver over brass) 30 mils*
- Antique brass- acrylic-based antique coating over solid brass 25 mils*
- Antique copper- acrylic-based antique coating over copper plate 100-200 mils*
- Imitation
rhodium- 100-200 mils*
Gunmetal- 50 mils*
Some
examples
of our finishes:
of our finishes:
Size
Gauge
